Policyholders see limited impact from Consumer Duty

The data, which surveyed 2,000 UK consumers, shows that 99% of consumers feel their insurance needs are "met to some extent" but 46% remain neutral or unhappy with their policies. This is underlined by a lack of customer trust according to the report, which says that 48% of consumers expressing doubt that their insurer has their best interests at heart.  When it comes to client reviews, 47% of insurers reach out to customers annually, with 40% of consumers saying communications were generic messages. Deborah Bale, head of general insurance and broking, NTT DATA UK&I, said: "The re...