customer outcomes

Added-value support referrals should increase under Consumer Duty: RedArc

Individual Protection

Added-value support referrals should increase under Consumer Duty: RedArc

Helps to meet compliance obligations

clock 15 August 2023 • 1 min read
Bupa agrees four-year contract with Ramsay Health Care

Insurer

Bupa agrees four-year contract with Ramsay Health Care

To improve customer proposition

clock 09 August 2023 • 2 min read
'Core advice' plans on hold in FCA advice/guidance review

Regulation

'Core advice' plans on hold in FCA advice/guidance review

Looking to provide customers access to the right information

clock 03 August 2023 • 2 min read
Half of advisers expect profit drop due to Consumer Duty

Adviser / Broking

Half of advisers expect profit drop due to Consumer Duty

Quilter research shows

clock 31 July 2023 • 1 min read
The Right DA Club launches protection helpdesk

Adviser / Broking

The Right DA Club launches protection helpdesk

Hosted by Gary Harrison

clock 22 June 2023 • 1 min read
Majority of customers facing poor financial outcomes classed vulnerable

Individual Protection

Majority of customers facing poor financial outcomes classed vulnerable

Newton Europe research shows

clock 25 May 2023 • 2 min read
FCA: 'Expect robust action' with Consumer Duty supervision

Regulation

FCA: 'Expect robust action' with Consumer Duty supervision

The watchdog has issued another warning on how it will discipline firms

clock 10 May 2023 • 1 min read
Consumer Duty: FCA finds some firms do not pass fair value test

Regulation

Consumer Duty: FCA finds some firms do not pass fair value test

Firms not challenging themselves enough on “uncomfortable questions”

clock 10 May 2023 • 4 min read