customer outcomes

PDG's underwriting challenges: What we would like to see on mental health questions

Underwriting

PDG's underwriting challenges: What we would like to see on mental health questions

Achieving better consumer outcomes

clock 23 November 2023 • 3 min read
Smartr365 rolls out enhanced protection offering for brokers

Adviser / Broking

Smartr365 rolls out enhanced protection offering for brokers

To support Consumer Duty outcomes

clock 01 November 2023 • 1 min read
Eight of 10 advisers actively promote trusts to clients

Adviser / Broking

Eight of 10 advisers actively promote trusts to clients

Royal London research shows

clock 12 October 2023 • 1 min read
Protection Guru creates new example wordings for critical illness policies

Critical Illness

Protection Guru creates new example wordings for critical illness policies

With independent medical committee

clock 06 October 2023 • 2 min read
Policy wording can leave itself open to argument and delay: CIExpert

Individual Protection

Policy wording can leave itself open to argument and delay: CIExpert

“These behaviours diminish confidence in insurance”

clock 05 October 2023 • 1 min read
MetLife promotes Charlotte Lade to head of customer propositions

Insurer

MetLife promotes Charlotte Lade to head of customer propositions

Previously head of communications

clock 26 September 2023 • 1 min read
AI can lead to 'excessive' price differentiation for insurance customers

Individual Protection

AI can lead to 'excessive' price differentiation for insurance customers

According to new Geneva Association report

clock 15 September 2023 • 2 min read
Legal & General adds online claim submissions

Individual Protection

Legal & General adds online claim submissions

Reducing average claim timelines

clock 13 September 2023 • 1 min read
Added-value support referrals should increase under Consumer Duty: RedArc

Individual Protection

Added-value support referrals should increase under Consumer Duty: RedArc

Helps to meet compliance obligations

clock 15 August 2023 • 1 min read
Bupa agrees four-year contract with Ramsay Health Care

Insurer

Bupa agrees four-year contract with Ramsay Health Care

To improve customer proposition

clock 09 August 2023 • 2 min read