Legal & General adds online claim submissions

Customers with eligible products will be able to submit a claim and upload any supporting information digitally, although they can still submit a claim via telephone or through a financial adviser. The submission capability will reduce average claim timelines and be available 24/7 for customers, who can track claims with real-time status updates. The new feature was designed to "empower" policyholders and offer a more efficient and simplified claims process, L&G detailed. Advisers can also use the tool to offer support and guidance to clients, which L&G noted will foster better cli...