Added-value support referrals should increase under Consumer Duty: RedArc

The nurse-led health and wellbeing service detailed that added-value support incorporated in insurance policies including critical illness, mental health and bereavement helps to meet Consumer Duty requirements by ensuring the right outcomes for customers needing support. Proactive-referral, leading to an assessment of the client's needs, followed by the provision of the most appropriate support, is more likely to lead to better outcomes, RedArc stated, as intended by Consumer Duty. Meanwhile, clients who are left to self-refer for value-added support are presented with a handful of c...