To assess the balance between cost and quality
Updated definitions and design for the Consumer Duty age
“The best kind of claim is not to have one in the first place”
"The PDG feel that compliance officers should review the restrictions they impose on their advisers"
"This might seem a momentous change but in truth it only has a small impact"
New Maximum Benefit tool created
Supporting the operational side of the organisation
"It feels like a step back again"