DWP must learn 'hard lessons' on welfare reform - NAO

clock

The Department for Work & Pensions (DWP) must use lessons from its recent welfare reforms to improve how it handles change, the National Audit Office (NAO) has said in a report.

The report warns that the DWP often has clear vision at a high level, but thinks too late about indicators for understanding progress and performance, as with Personal Independence Payments.

The DWP's changes to the Universal Credit scheme will need to reconcile the more flexible approach now being taken with the requirement to monitor progress against milestones the NAO warned.

Despite high-profile failings, the NAO report found that many reforms had come in "without significant operational problems".

The DWP's reactive approach rather than anticipating possible failings and lack of measurement of performance and progress has been highlighted as an area where the DWP must make changes.

Amyas Morse, head of the NAO said: "Any large portfolio of reforms will run into problems. The Department has shown a resolute approach to dealing with them.

"However, we think it has relied too much on dealing with difficulties as they emerge rather than anticipating what might go wrong.

"As a result it has had to learn some hard lessons with significant financial and human costs. "It is important that the Department use these hard lessons to improve how it manages change and anticipates risk."

Further Reading:

Fit for Work service launches

Access to Work programme helping ‘only a minority' - MPs

Fall in numbers of long-term sick

More on Marketing

Financial Services Forum: Protection in a post-pandemic era

Financial Services Forum: Protection in a post-pandemic era

Watch the full webinar

COVER
clock 20 November 2020 •
Adam Saville, editor, COVER

COVER editor Adam Saville to chair protection panel discussion

On Thursday 19 November

COVER
clock 17 November 2020 •
Mutual insurer Royal London joins forces with British photographer Rankin to tackle the taboos around death with a new digital exhibition Lost for Words, available to view from today - 16th November at https://lostforwords.royallondon.com/

Royal London and Rankin tackle taboo surrounding death

‘What if “the conversation” wasn’t so difficult?’

Adam Saville
clock 16 November 2020 •

Highlights

FCA gives three-month Consumer Duty extension for advisers

FCA gives three-month Consumer Duty extension for advisers

Deadline of 31 July 2023

Hemma Visavadia
clock 27 July 2022 • 5 min read
Meet the firm turning professional athletes into protection advisers

Meet the firm turning professional athletes into protection advisers

"You're only ever as good as your last game, but your next game could be your last"

Hemma Visavadia
clock 25 July 2022 • 5 min read
The COVER Review July 2022: Protection & Financial Education, IPAW 2022 and Reviewing 2022 So Far

The COVER Review July 2022: Protection & Financial Education, IPAW 2022 and Reviewing 2022 So Far

Now available for members to watch

John Brazier
clock 20 July 2022 • 1 min read