Aviva: Half of protection customers 'never' review their policies

clock

More than half of consumers who have bought protection insurance (53%) have 'never reviewed' their protection needs, the latest Aviva research has found.

The insurer's poll of 806 UK protection purchasers said despite changing life circumstances, there is "a worrying level of inertia" when it comes to revising cover.

Consumers who have reviewed their cover have done so due to changes in working status (18%), a change in financial circumstances (16%) and taking out a mortgage or remortgating (14%.)

However just 5% said they had revised their cover after having a baby. Additionally divorce / separation encouraged the same proportion (5%) to reconsider their requirements.

The study also suggested that people are most likely to review cover before the age of 35.

Meanwhile, six out of 10 respondents aged 35-54 said they had never made changes to their level of protection.

Craig Colton, protection director for Aviva said: "As people's lifestyles change, so will the level of protection they need. If their family grows - for example a new baby, or even caring for an older relative - so do the financial implications if an income earner is suddenly unable to work.

"We know that the cost of raising a child is tens - even hundreds - of thousands of pounds so it's crucial to bear this in mind when considering the 'what if?' scenarios.

"Having a review with a financial adviser at critical points such as moving house, marriage, separation, or the birth of a baby, can help to make sure that people have the cover they need at all times in their lives."

Colton continued: "The cost of cover may vary with age and as a result of any changes to health or lifestyle, so anyone who wants to amend their level of protection insurance should consider taking financial advice."

More on Income Protection

Simplybiz to distribute Shepherds Friendly IP

Simplybiz to distribute Shepherds Friendly IP

Aiming to grow its intermediary footprint

Cameron Roberts
clock 09 June 2025 • 1 min read
Krysalis joins IPTF

Krysalis joins IPTF

11th new member in 2025

Cameron Roberts
clock 02 June 2025 • 1 min read
IPTF adds Empath_AI to membership

IPTF adds Empath_AI to membership

Detection of mental health vulnerabilities

Jaskeet Briah
clock 12 May 2025 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read