AIFA floats 'customer agreed liability' long-stop solution

clock

The Association of Independent Financial Advisers (AIFA) has proposed the idea of ‘customer agreed liability' as a way of tackling the absence of a 15-year long stop on complaints.

AIFA is expecting the issue to be raised through an amendment to the Financial Services Bill in the in the House of Lords, although Hannant insisted government opposition to any ideas there would not kill off efforts to reform the system.

"If that is an unsuccessful route, we will be pursuing the debate with the Financial Conduct Authority when it comes around," he said.

"We believe it is incumbent on the new regulator to take a fresh look at this."

Today's report also set out consumer research which suggested 76% of those who have received advice believe there should be some sort of limit on liability.

Meanwhile, 87% of advisers questioned supported the introduction of a long-stop, with 57% citing open-ended advice liability as a critical issue for their business over the next 10-15 years.

More on Adviser / Broking

Howden Group's CEO David Howden awarded CBE

Howden Group's CEO David Howden awarded CBE

King's Birthday Honours List

Jaskeet Briah
clock 16 June 2025 • 2 min read
The Right Mortgage and Protection Network sees protection growth

The Right Mortgage and Protection Network sees protection growth

Protection business up by 41.5% in Q1 2024

Jaskeet Briah
clock 16 June 2025 • 1 min read
Foster Denovo launches digital advice tool

Foster Denovo launches digital advice tool

Supports health insurance and income protection

Isabel Baxter
clock 16 June 2025 • 1 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read