AIFA floats 'customer agreed liability' long-stop solution

clock

The Association of Independent Financial Advisers (AIFA) has proposed the idea of ‘customer agreed liability' as a way of tackling the absence of a 15-year long stop on complaints.

AIFA is expecting the issue to be raised through an amendment to the Financial Services Bill in the in the House of Lords, although Hannant insisted government opposition to any ideas there would not kill off efforts to reform the system.

"If that is an unsuccessful route, we will be pursuing the debate with the Financial Conduct Authority when it comes around," he said.

"We believe it is incumbent on the new regulator to take a fresh look at this."

Today's report also set out consumer research which suggested 76% of those who have received advice believe there should be some sort of limit on liability.

Meanwhile, 87% of advisers questioned supported the introduction of a long-stop, with 57% citing open-ended advice liability as a critical issue for their business over the next 10-15 years.

More on Adviser / Broking

Robert Sinclair joins LSL FS

Robert Sinclair joins LSL FS

Named non-executive director

Jaskeet Briah
clock 10 June 2026 • 1 min read
Pivotal appoints two C-suite hires

Pivotal appoints two C-suite hires

Group COO and group CTO named

Jaskeet Briah
clock 09 June 2026 • 2 min read
Broadstone appoints senior actuarial director

Broadstone appoints senior actuarial director

Simon Grout takes the role

Cameron Roberts
clock 08 June 2026 • 1 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read