Consumer Duty, cost of living and collaboration: What lies in store for protection in 2023?

Rose St Louis, protection director at Lloyds Banking Group: "We have had many false starts on awakening the protection need and really starting to see the protection gap close.  2023, and the implementation of Consumer Duty, is the point where the whole industry needs to look at themselves and each other, and genuinely ask 'are they doing the right thing by customers?' "This is not about doing the minimum to comply, but demonstrating purpose, desire to engage, identify and solve customer problems, and maintain that relationship beyond the sale. "Customers face tough choices in the ...