LV= cuts new business processing time

clock • 1 min read

LV= has revealed it completed almost two thirds (61%) of all protection applications from IFAs in five days or less last year.

It also said it has cut the average period of time it takes to get new business on risk from 17 days to 13 days during the same period.

The provider said this was down to improvements in risk recognition and improvements in its underwriting process.

This includes just 7.6% of applications requiring a GP report (GPR) compared to 18% in 2008.

Mark Jones, head of protection at LV=, explained that waiting for a full GPR could add a month to the time it takes to write new business.

"I'm delighted we have been able to reduce the number of applications that warrant one," he said.

"We have seen our protection business grow by 16% in the last year and we are committed to continuous investment in our proposition to ensure we offer the best experience and service possible for advisers and their clients."

More on Insurer

COVER Customer Care Awards 2026: Winners revealed

COVER Customer Care Awards 2026: Winners revealed

Recognising providers in protection and health

COVER
clock 02 July 2026 • 1 min read
ABI adds two board members

ABI adds two board members

Jim Islam and Pretty Sagoo join

Cameron Roberts
clock 30 June 2026 • 1 min read
Protection insurers paid out £7.84bn in 2025

Protection insurers paid out £7.84bn in 2025

ABI and GRiD data

Jaskeet Briah
clock 29 June 2026 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read