"If we can't crack this, then we are categorically in trouble”
"Only going to become more and more common unless we do something about it"
Struggles exist when talking about mental health and wellbeing
Intends to introduce simpler, clearer and more tailored regime
Offers customers advice on health concerns
Consultation opened on how the regulator will be funded for 2023/24
Customers with minor conditions will now be accepted on standard terms