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Many customers left without support
2,300 engaged with the insurance programme
Aimed at insurance and personal finance firms
Membership numbers down to 38,703
Daniel Williams and Ben Wright step down
Carla Brown takes the role
Organisation has been at loggerheads with CII
Alasdair Walker comments on the CII’s latest board overhaul
Several incidents witnessed, bodies say
Firms can identify areas of improvement with the new tool
19 February 2026
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2 min read
