Replacing Setul Mehta and Naomi Greatorex
'Consumers becoming ever more cost conscious'
Distribution, technology and underwriting
Provider service quality, claims timescales and Consumer Duty
“When I first joined the protection industry, I just felt completely foundation-less”
'Sometimes changing even one key behaviour will generate greater than usual actuarial benefit'
As part of COVER’s new eBook in partnership with Royal London, we asked advisers about the barriers they frequently face when talking about protection – and what they do to jump over them
‘Change can be extremely positive’