Karla Edwards

Growing the market vs market share

“Anyone who says reviews are not an ego boost is lying”

“A satisfaction metric that is absolutely crucial to measure and monitor performance”

“I had to crawl my way every month to doing well”

“I don't want to be the biggest insurance firm; I want to be the best”

"The smart intermediary will offer flexibility and choice"

"Empathy goes a long way in this job"