In depth

Insurance beyond the claim

Panels’ impact on customer choice

“Don't take the initial decision at face value”

Focus on outcomes not add-ons

Commission, competition and customers

An opportunity and challenge for the private health insurance sector

Protection needs its ‘Monzo moment’

“Budget is what they want to pay; value is what they need to see.”

Impact of IHT a certainty

“Look for reasons to insure somebody, rather than reasons not to”