'Consumers becoming ever more cost conscious'
Product flexibility, accessibility and supporting advisers
Distribution, technology and underwriting
Provider service quality, claims timescales and Consumer Duty
Consumer Duty, cost of living and consolidation
"Customers put life cover on the back burner because they take their lifestyles for granted"
“Right now, protection for the Black community is discriminatory”
“I’d take the BMI chart and set it on fire”
"It takes longer than ever to get underwriting terms"
"AI can understand jurisdictions but misses details not found in data"