Consumer Duty

“These behaviours diminish confidence in insurance”

Publication of multi-firm review highlights areas for improvements

Showcasing risk and the cost of protection

Previously head of communications

Specialising in scrutinising Consumer Duty impact

To support Consumer Duty outcomes

Latest ‘Dear CEO’ letter lays out regulatory concerns

Total percentage of claims increased to 96.9%

Over one third said regulations are harming their mental health

Updated definitions and design for the Consumer Duty age