Consumer Duty

"Despite my optimism, I am very mindful of the continuing challenges"

Big stories of the year

Consumer Duty implementation

Three proposals set as part of major review

Loaded premiums are a concern

Tim Hogg, director at Fairer Finance, identifies four challenges for insurers to ensure new PMI customers experience fair value.

Impact of technology on helping customers

Only 15% of young people have basic understanding of IP

Supporting Consumer Duty implementation

Customer lens has never been more important