Consumer Duty

Provider service quality, claims timescales and Consumer Duty

"We still need to do more to reduce complexity in our industry"

"Protection advice more than ever has been budget driven"

"Despite my optimism, I am very mindful of the continuing challenges"

Big stories of the year

Consumer Duty implementation

Three proposals set as part of major review

Loaded premiums are a concern

Tim Hogg, director at Fairer Finance, identifies four challenges for insurers to ensure new PMI customers experience fair value.

Impact of technology on helping customers