Overcomplicating insurance is the reason clients walk away

Keeping it simple

clock • 3 min read

Ash Borland, business coach, Ash Borland Consulting, discusses how to keep the protection conversation simple in order to get more clients covered.

Ever notice how client's eyes glaze over when you start talking insurance? It's not their fault—it's yours. Advisers mean well, wanting to cover every detail, but instead, they lose the client halfway through. Here's the sad truth: if a client tunes out, you've probably lost the deal. If you're drowning clients in features, benefits and jargon, it's time to rethink your approach. Simplicity wins every time Think about it: when you explain insurance to a friend, you don't dive into policy exclusions or how claims are processed. You keep it simple. Clients want the same clarity. ...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Adviser / Broking

Richard Waters joins Omni Protect

Richard Waters joins Omni Protect

New head of strategic partnerships

Cameron Roberts
clock 29 June 2026 • 1 min read
Single-insurer models present challenge for insuring real lives: LifeSearch

Single-insurer models present challenge for insuring real lives: LifeSearch

Consumers need products tailored to health or personal circumstances

Cameron Roberts
clock 25 June 2026 • 2 min read
COVER Customer Care Conference 2026: One week to register

COVER Customer Care Conference 2026: One week to register

1 July 2026 - Marriott Grosvenor Square, London

COVER
clock 24 June 2026 • 1 min read