communications

AXA UK adds to c-suite

Insurer

AXA UK adds to c-suite

Appointment of Sally Pain

clock 10 January 2025 • 1 min read
FCA urges insurance manufacturers to ensure fair value

Individual Protection

FCA urges insurance manufacturers to ensure fair value

Loaded premiums are a concern

clock 07 December 2023 • 4 min read
How can the insurance industry get young people interested in protection?

Individual Protection

How can the insurance industry get young people interested in protection?

Only 15% of young people have basic understanding of IP

clock 05 December 2023 • 4 min read
Consumer Duty brings a long overdue shake up in the industry

Insurer

Consumer Duty brings a long overdue shake up in the industry

Customer lens has never been more important

clock 20 November 2023 • 3 min read
Nearly half of employers opt for reactive wellbeing support: Towergate

Group Protection

Nearly half of employers opt for reactive wellbeing support: Towergate

14% of employers not encouraging use of services

clock 19 September 2023 • 1 min read
Georgia d'Esterre named head of marketing at the West Brom

Marketing

Georgia d'Esterre named head of marketing at the West Brom

Joins from National Friendly

clock 11 August 2023 • 1 min read
Holloway Friendly launches adviser guide on consumer understanding

Adviser / Broking

Holloway Friendly launches adviser guide on consumer understanding

To help meet Consumer Duty requirements

clock 31 July 2023 • 1 min read
Third of vulnerable customers find provider communications unhelpful

Individual Protection

Third of vulnerable customers find provider communications unhelpful

Research by the FCA shows

clock 26 July 2023 • 2 min read

Insurer

Simon Tindal: Bringing innovation to customer communication

Simon Tindal picks out the key discussion points that emerged from the recent 'Future of General Insurance' conference, which highlighted the way communications in the insurance industry are rapidly evolving

clock 11 December 2017 • 4 min read

Individual Protection

How to avoid the 'curse of knowledge' in discussing protection insurance

When we work in a specific industry for long enough we learn to speak in a different language. And we often forget the man on the street doesn't understand that language, writes Roger Edwards.

clock 05 May 2017 • 3 min read