Third of vulnerable customers find provider communications unhelpful

Results from the Financial Lives 2022 survey found 19% of adults with one or more characteristics of vulnerability stated customer support services did not help at all, compared to 12% of adults with no characteristics of vulnerability, respectively. The FCA said consumers continue to report problems with customer services or with communications that don't help them make good decisions. Many of the problems experienced by consumers overall related to customer services, the FCA detailed, such as poor customer service, IT system failures or service disruption, sales pressure, provider e...