Holloway Friendly launches adviser guide on consumer understanding

Consumer understanding is one area of focus under the new Consumer Duty regulation which comes into force today (31 July), helping consumers to make the right decisions and get good outcomes. Holloway Friendly will also offer interactive training sessions on this area and firms will be able to book their advisers on this training. Martin Sincup, head of marketing and propositions at Holloway Friendly, said the insurance industry, and financial services in general, has a reputation for being difficult to understand due to its use of jargon. Part of the friendly society's training fo...