Aviva

Offered to a test group of Aviva employees

Represented 9% of IP claims last year

Joins from Bupa

For protection requests and responses

“I do have privilege and that’s why I’m focused on being an ally for other communities”

Across transparency, trust, happiness and complaints categories

Formerly chief marketing officer at Aviva

Intermediaries can now renew for up to 250 staff

5% of staff members would speak to HR

GIP comprises more than half of claims