Aviva 'uncomfortable' on PDG's Charter opt in claim notification requirement

Last week, the PDG announced fourteen insurers as signatories for its Claims Charter for 2023, of which Aviva was missing. COVER approached Aviva on why the insurer was not listed as a signatory. Aviva noted that while it was supportive of the majority of the PDG Claims Charter and its overall intent, avoiding an ‘Opt in' approach is one area it remains uncomfortable. Avoiding an ‘opt-in' approach for living claims, such as critical illness and terminal illness, would be inconsistent with specific sections of the UK General Data Protection Regulation (GDPR), an Aviva spokesperson told...