PPI payouts hit £3 billion for consumers

clock •

Redress paid to customers who complained about the sale of payment protection insurance (PPI) has now reached £3bn, according to the FSA.

This follows publication of the latest monthly payout of £469 million being made to consumers in February 2012.

The total redress made to consumers covers payouts made since the beginning of 2011. The FSA collects data from 24 firms who accounted for 96% of all PPI complaints received in 2011.

The regulator has also released a pair of PPI redress graphs [pdf] showing monthly payouts from 2011 to consumers by these firms, alongside a cumulative pay out illustration.

Amounts awarded started to increase following the High Court's decision to reject the legal challenge to our PPI complaints-handling measures.

More on Regulation

NHS waiting list hits 2026 high

NHS waiting list hits 2026 high

7.37m awaiting treatment

Cameron Roberts
clock 08 October 2026 • 1 min read
Badenoch targeting IHT exclusion for family homes

Badenoch targeting IHT exclusion for family homes

Couples would also be able to pass on £1m tax free

Sophia Panayi
clock 08 October 2026 • 2 min read
Closing the protection gap will require advisers to think differently

Closing the protection gap will require advisers to think differently

“We won't close it through the actions of one adviser, one firm or one network”

Toni Smith
clock 30 September 2026 • 4 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read