Survey: Advisers' satisfaction risen by 68% since 2005
Sesame's inaugural Provider Service Index has shown that adviser satisfaction with service levels has risen by 68% since 2005.
However, when asked to what extent respondents trusted life and pension providers on a range of topics, the message that came back was that most advisers do not typically trust life and pension providers. The 341 financial advisers that took part in the survey said they did not agree that their behaviour impacted upon the level of service that they received.
Respondents also seemed keen to reiterate the importance in the market of having a consistent point of contact, and the ability, therefore, to develop a relationship with an individual or team.
Sesame's study is the first in a series of regular in-depth assessments of service levels, which will enable it to challenge and work with product providers in the pursuit of higher standards for advisers.
The object of the study was to provide a means of translating that into an overall picture that Sesame can use in its regular discussions with product providers. In a series of reports and meetings the firm will be feeding back the findings and analysis in order to help providers identify the areas where advisers believe the improvements can be made.
