Mixed views on backdated changes
COVER poll
Views were divided on whether providers that have not backdated positive changes to the terms and conditions of their critical illness (CI) policies are failing to treat customers fairly, according to COVER's latest web poll.
Some 56% of the respondents argued that, by not implementing positive changes to their CI cover, providers are falling short of treating existing customers in the same way as new customers. However, 44% disagreed.
COVER has found that some insurers are toying with the idea of starting to use lie detectors when underwriting new clients. Following this, this month's survey asks whether this would undermine the principles of Treating Customers Fairly?
To cast your vote, please go to www.covermagazine.co.uk.
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