Views were divided on whether providers that have not backdated positive changes to the terms and conditions of their critical illness (CI) policies are failing to treat customers fairly, according to COVER's latest web poll.
Some 56% of the respondents argued that, by not implementing positive changes to their CI cover, providers are falling short of treating existing customers in the same way as new customers. However, 44% disagreed.
COVER has found that some insurers are toying with the idea of starting to use lie detectors when underwriting new clients. Following this, this month's survey asks whether this would undermine the principles of Treating Customers Fairly?
To cast your vote, please go to www.covermagazine.co.uk.
The news that the ABI and British Medical Association (BMA) agreement on GP report (GPR) fees has broken down will usher in a period of uncertainty.
Lack of innovation investment in the UK insurance market has been highlighted by recognition of RGA's work in the US.
Protection business in 2012 and 2013 will be affected by events this year and some fundamental changes to the way customers policies are priced into the next. Richard Verdin explains.
Employee assistance programmes are in the spotlight due to a schizophrenic approach by government. But as Sue Weir points out, they are backed by solid research.
How will people buy insurance in future? Greg Becker visits the US for developments in online distribution.