Product flexibility, accessibility and supporting advisers

Beth Tait appointed as marketing director

"The need to maximise access to insurance has never been greater"

Distribution, technology and underwriting

31% are in worse financial position than last year

"I hope the market is ready and poised for a year of strength"

To deliver northern ambitions

"Make it easy to do the right thing"

New Year Honours List

Provider service quality, claims timescales and Consumer Duty