OPAL Group's Matt Oldham discusses what advisers need to know about client call recording given the Financial Conduct Authority's recent clarification on the rules.
COVER's founding editor and editorial director, Lawrence Gosling, discusses his take on the protection market since COVER's launch.
Every type of insurance covered by the Financial Ombudsman Service (FOS) has since significant increases in complaints. Melissa Collett discusses how fixation on price is leading to 'cover with a lot of holes in it'...
Alan Lakey discusses Financial Ombudsman (FOS) complaints in relation to protection.
Richard Walsh discusses what Brexit legislation might look like and how the insurance industry will need to keep a close eye on how EU Law is converted into UK Law.
Toni Smith discusses Heidi Loughlin, a police officer and mum diagnosed with a rare form of breast cancer who spoke at the recent First Complete and Pink conference.
When we work in a specific industry for long enough we learn to speak in a different language. And we often forget the man on the street doesn't understand that language, writes Roger Edwards.
F&TRC's Adam Higgs takes an in-depth look at Synaptic Software's Cover Me Now.
A week into the FCA's new 'shopping around' rules, Regency Health's Brian Walters provides a view from the coalface.
Vicki Leslie, Client Relationship Manager at ECIS, discusses the role that a little healthy competition can play to ensure a healthy workforce.
iPipeline's Paul Yates says there are several areas the industry can target in order to boost protection sales.
When the HMRC consultation was launched on 10/08/16 with a closing date of 19/10/16, good and bad things emerged as a result of the industry's focus on this area of work, writes Paul Avis.
Now that the dust has settled after the consultations on the Green Paper and the new single financial guidance body (SFGB) it is time to look forward to how we can make progress towards making the households of the UK resilient in the event of sickness...
What do people value about protection insurance? It may be a basic question but a survey this week brought home the need for us to be creative in how we think about engaging our customers, writes Andrew Wibberley.
British Friendly offers perspective on why claims are declined, what affects the decision and enters the debate of why continued publication is so important.
Adapt to actual customer needs
As companies grow, do they intellectualise the marketing process too much? Do they lose touch with what their customers want from their products and services? Roger Edwards puts the case forward for firms to simplify their marketing strategies with three...
Melissa Collett discusses why there is legal uncertainty in a recent Financial Ombudsman decision on an Aviva life policy complaint.
The virtual doctor will see you now. AXA PPP's Paul Moulton discusses the benefits of virtual GPs.
When the government announced the proposed changes for salary sacrifice in the Autumn Statement last year, it felt like the end of workplace benefits, writes Jeff Fox.
Are The Anderson Principles fit for purpose in the modern age? LifeSearch's Malcolm Robertson sets out the issues in relation to key person cover.
Alan Lakey defends the publication of claims statistics and argues that insurers should go much further.
Old Mutual's Paul Roberts discusses how annual statements are a good reminder for clients of what policies they have.
Richard Walsh discusses the recent changes to Bereavement Benefit and how family income benefit could be a solution.