'No room for squeamishness in the 21st century'
'Advisers have a vital role to play'
The devil is in the detail
'More comprehensive cover'
Welcome to the future!
The WhatsApp for Business 'explosion'
'The cornerstone of advice'
'Added flexibility and wider coverage raises compliance concerns'
‘Strong culture has to be a joint effort’
'Many questions and issues'
Industry needs to 'up its game'
‘The issue is time’
Establishing best practice for intermediaries
Seven top tips
'If you want to catch a fish, you've got to fish where the fish are'
Artificial intelligence at work
Five generations under one roof
On average 4.1 days off sick a year
'Life catches up with us in the end'
'The risks for going off work sick are far higher than dying or becoming critically ill'
‘Prevention needs collaboration’
Rate of applications 'not taken up' remained static, despite process improvements
Creating a ‘more engaging proposition for customers’
‘We must aim high’