Cost-of-living crisis a key factor
Distribution, technology and underwriting
Provider service quality, claims timescales and Consumer Duty
"The move to protection has allowed me to do more of what I enjoy"
"Let’s be realistic about talking to clients about their budgets"
“Bad firms seem to find loopholes around these kinds of rules”
“I've helped to influence the way the industry sees people with mental health”
Now available for members to watch
“I had to crawl my way every month to doing well”
“There is a massive ripple effect when someone dies”