"I won’t ever end my advice journey with a client until I’ve talked GIP"
“I don't want to be the biggest insurance firm; I want to be the best”
"Access to insurance has never felt so important"
"We need to break down the silos that operate in this market."
"Being a sustainable business means more than just meeting climate targets"
"What we need is a policy that is simple and that customers can understand"
During the Covid-19 pandemic
Updated Product Intervention and Product Governance Sourcebook
“Sometimes I can be challenging and quite bold, because I push to do the right thing”