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customer care

Professional skills: Maximising protection recommendations

Adviser / Broking

Professional skills: Maximising protection recommendations

Tips for advisers and leaders

clock 29 April 2025 • 4 min read
Towergate names Tim Moloney as head of client development

Adviser / Broking

Towergate names Tim Moloney as head of client development

Responsible for broadening propositions to clients

clock 18 June 2024 • 1 min read
Customer Care Awards 2024: shortlist announced

Insurer

Customer Care Awards 2024: shortlist announced

Rewarding provider excellence

clock 17 April 2024 • 2 min read
AIG Life revamps access to income protection

Income Protection

AIG Life revamps access to income protection

Insurer also adds new features

clock 29 January 2024 • 3 min read

Marketing

COVER Feature: A bold claim

Publishing paid claims stats, customer care and using personal stories

clock 05 March 2019 • 7 min read

TCF

Andrew Gething: We need to move on from publishing claim stats

Most life insurance providers publish their claim stats. While this is a step forward, we need to do more, says MorganAsh's managing director

clock 17 October 2018 • 5 min read

TCF

RedArc to provide nurse services for Guardian Financial Services

Nurses available at point of claim through insurer's HALO customer services proposition

clock 03 July 2018 • 1 min read

Group Protection

COVER Customer Care Awards 2018 - Official Winners' eBook out now

The official eBook for this year's COVER Customer Care Awards is available now to download

clock 26 June 2018 • 1 min read

PMI

Andy Edwards: Focus on the cancer patient, not the disease

AXA - Global Healthcare's Andy Edwards says focus on the needs of the individual is crucial when caring for IPMI cancer patients

clock 22 May 2018 • 4 min read

Income Protection

Justin Harper: The mental strain of financial health

LV='s Justin Harper waxes lyrical about the virtues of income protection as a financial safety net for those facing mental health problems

clock 16 May 2018 • 5 min read
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