Andrew Gething: We need to move on from publishing claim stats

Surveys continue to show consumer perception of insurance pay out rates is far lower than reality. In practice, claim stats are primarily for the adviser community and have not changed the perception of the consumer. It can be argued that over time this will change, but I think this is going to be many years. The damage done to consumer perception from poor claims payouts will take a long time to recover. Industry goal? The trouble with focusing on publishing claim stats is that this elevates claim stats themselves as the goal. My argument is that the goals are not "high claims ...