Nurses available at point of claim through insurer's HALO customer services proposition
New entrant Guardian has selected RedArc to provide a dedicated nurse support service to its customers at the point of claim as part of its HALO customer services proposition. Formed as part of a three-year contract, the partnership will see RedArc offer support to Guardian policyholders and their families free of charge. Services will include practical advice and emotional support for long-term physical or mental illness, disability, trauma or bereavement as well as therapy and counselling when...
Due to challenges obtaining medical evidence
'Work together, be prepared and where possible be flexible'
'A timely enhancement'
'A worthwhile upgrade'
‘To focus on other priorities’