Consumer Duty

"The combination of carrot and stick should make a marked difference"

"Certain individuals are more vulnerable to its effects than others"

“Brings to life what Consumer Duty is trying to achieve”

"Vulnerability is the foundation on which the Consumer Duty pillars are built"

“Sadly, the experience of many is that they are still passed from pillar to post”

“Access to insurance is vital”

"Few advisers are able to retain this disparity of coverage in their heads"

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Industry predictions for next year

Focus on arrears and cancellations