Consumer Duty

Ahead of 31 July

"Looking for a fundamental change in firms’ approaches"

"It is all of our responsibilities to be guides, mentors, leaders, teachers"

To reduce the authorisations backlog

‘We recognise that some firms need to make significant changes’

Checklist for the measurement and evidencing of Consumer Duty

"The combination of carrot and stick should make a marked difference"

"Certain individuals are more vulnerable to its effects than others"

“Brings to life what Consumer Duty is trying to achieve”

"Vulnerability is the foundation on which the Consumer Duty pillars are built"