MorganAsh launches nurse support services

The new service enables advisers to be "more proactive" when helping vulnerable customers by providing a "real resolution" to customer needs, MorganAsh detailed. Andrew Gething, managing director of MorganAsh, stated that advisers are only expected to need the new nurse support services once or twice a year, and only when "really needed." Understanding the "real issues" for customers is the most difficult task, he added, and several conversations can be required, therefore listening and probing is the "most important nurse skill", followed by counselling techniques. Following the l...