Consumer Duty

"A good sales process is one in which a customer feels like more than just a number"

Improving access to protection cover

With independent medical committee

“These behaviours diminish confidence in insurance”

Publication of multi-firm review highlights areas for improvements

Showcasing risk and the cost of protection

Previously head of communications

Specialising in scrutinising Consumer Duty impact

To support Consumer Duty outcomes

Latest ‘Dear CEO’ letter lays out regulatory concerns