Consumer Duty

"We can build a stronger and more consumer-focused industry"

"These firms operate with impunity and nobody seems to be able to stop them"

“I wouldn't trust generative AI to tell me the time, let alone embed it in a claims process"

“Who gets a better price; the earnest or the downright dishonest?”

One month to go until implementation

‘Chaos’ in mortgage market as advisers grapple with Consumer Duty

First step in “enhanced” relationship

“We need the help of technology, but technology needs the help of us as well”

Six weeks until Consumer Duty implementation

Addition to MARS vulnerability tool