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Consumer Duty

Speed of claim pay outs key driver of value for customers: MetLife

Individual Protection

Speed of claim pay outs key driver of value for customers: MetLife

Attitudes towards protection measured ahead of Consumer Duty

clock 08 June 2023 • 2 min read
Jon Fuller joins Royal London as head of specialist protection distribution

Insurer

Jon Fuller joins Royal London as head of specialist protection distribution

Supporting protection and pension advisers

clock 08 June 2023 • 1 min read
John Fotheringham: What happens when underwriters are given autonomy?

Underwriting

John Fotheringham: What happens when underwriters are given autonomy?

"Autonomy gives us the ability to look at underwriting on a case-by-case basis"

clock 07 June 2023 • 3 min read
Over half of advisers 'well-prepared' for Consumer Duty

Adviser / Broking

Over half of advisers 'well-prepared' for Consumer Duty

Advisers demonstrate readiness

clock 30 May 2023 • 1 min read
MorganAsh adds benefits calculator to vulnerability tool

Regulation

MorganAsh adds benefits calculator to vulnerability tool

Benefits, social tariffs and local discretionary grants

clock 25 May 2023 • 1 min read
Majority of customers facing poor financial outcomes classed vulnerable

Individual Protection

Majority of customers facing poor financial outcomes classed vulnerable

Newton Europe research shows

clock 25 May 2023 • 2 min read
Aviva, Freedom Health top first Fairer Finance PMI customer experience ratings

PMI

Aviva, Freedom Health top first Fairer Finance PMI customer experience ratings

Across transparency, trust, happiness and complaints categories

clock 24 May 2023 • 3 min read
Keith Richards calls industry to unite ahead of Consumer Duty

Regulation

Keith Richards calls industry to unite ahead of Consumer Duty

Speaking at Professional Adviser Retreat

clock 18 May 2023 • 4 min read
7Advisers: Raising the profile of income protection one video at a time

Income Protection

7Advisers: Raising the profile of income protection one video at a time

"It's building the foundation for that protection conversation"

clock 18 May 2023 • 6 min read
Majority of advisers to pass on Consumer Duty costs to clients

Adviser / Broking

Majority of advisers to pass on Consumer Duty costs to clients

Survey reveals concerns among advisers

clock 17 May 2023 • 1 min read
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