claims

Square Health's Steve Casey is living proof that CIC can be a vital lifeline for anyone who suffers a stroke. However, as he found out first hand, the experience of making a claim may differ from one provider to the next. Here's his story...

£900m goes to protection customers

Paid life claims reached 99% and mental health most common reason for IP pay-out

The firm dished out a total of £636m across life, CIC, terminal illness and income protection

Firm pays 98% of life and 94% of CIC claims

94.6% of critical illness claims paid in 2017 by wealth manager

The insurer also paid 93% of critical illness cover claims

Zurich achieved a 97% pay-out rate overall on critical illness, income protection and life insurance policies over the first six months of 2017 - paying out £121.6m to almost 2,000 customers.

Aegon is reminding parents to check their critical illness (CI) policies and has shared information for child CI claims since 2007 in recognition of childhood cancer awareness month.

This is the fourth in a series of features highlighting Pacific Life Re's key findings from research on consumers' perceptions of protection claims management.