COVER Webinar: Claims transparency and building customer trust

Watch again

Adam Saville
clock
COVER Webinar: Claims transparency and building customer trust

Live panel discussion featuring L&C's Lucy Brown alongside Scott Cadger and Gill Sephton of Scottish Widows available on the archive

On Monday (13 May), in our latest webinar, we tackled the ubiquitous challenge of poor consumer trust in relation to claims. The ABI and GRiD recently announced record annual paid claim figures for 2018. More than 200,000 protection claims were paid last year (not "this year" as I accidently said on the stream!*) and 97.6% were paid across the industry, however the average UK customer believes this figure is closer to 30%. During the discussion, we explore some of the reasons why consumer...

To continue reading this article...

Join Cover

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around Covid-19, regulation, diversity and mental health.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Exclusive access to our fortnightly Protection insight mini-podcast.
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

LV= interview: Behind a public private equity takeover

LV= interview: Behind a public private equity takeover

'A continuation of strategy'

Tom Ellis
clock 01 December 2021 • 7 min read
Suicide leading cause of life insurance claims for men under 40: Aviva

Suicide leading cause of life insurance claims for men under 40: Aviva

Mental health was the most common reason for an income protection claim

John Brazier
clock 29 November 2021 • 2 min read
Greg Levine: Why health personalisation is the future of prevention

Greg Levine: Why health personalisation is the future of prevention

'Sometimes changing even one key behaviour will generate greater than usual actuarial benefit'

Greg Levine
clock 26 November 2021 • 4 min read