claims

Alan Lakey discusses Financial Ombudsman (FOS) complaints in relation to protection.

What do people value about protection insurance? It may be a basic question but a survey this week brought home the need for us to be creative in how we think about engaging our customers, writes Andrew Wibberley.

Are some insurers reneging on the promise to publish claims stats? Tom Conner sets out why the whole industry must be as transparent as possible.