LifeSearch and MorganAsh rally to 'turn claim process on its head'

Ahead of the COVER Claims Convention next week, LifeSearch has teamed up with MorganAsh for a campaign which challenges the protection industry to reassess the way it handles claims. In a report entitled ‘A Vision for FeelGood Claims', the life advice firm and nurse service provider makes four industry-wide proposals: Amalgamate the claims process and nurse care management process. This would allow specialist advisers or nurse case managers to facilitate the claims process on the customer's...