Craig Paterson: Why some claims get rejected

Every year insurance providers release their claims paid statistics for the previous year. And in recent years they've always been roughly the same - high 90s for life claims and mid to low 90s for critical illness claims. But outside of our industry, this isn't really seen as news. There's a preference in the consumer press for stories about unpaid claims and the unfairness of it all. But hopefully, greater transparency and more education will help us to pay more claims. In this article I'll provide a bit more insight into claims and why some don't get paid. First of all, I don't know a...