Claims: The good, the bad… and the ugly?

Protection Guru analysis

clock • 6 min read

Adam Higgs assesses how claims handling processes differ between income protection providers

The point at which a client tragically needs to claim on a protection policy is the point at which this industry gets to show their worth. If we provide a good experience, the client or their family will forever be positive about the day they took out a protection plan and hopefully promote this to their friends and family. Provide a bad experience and you risk unravelling all the good work done by the industry and heightening the general publics' perception that insurers are evil and do not want to pay claims. Register your free place at the COVER Claims Convention LifeSearch a...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Income Protection

Long-term individual protection down 5.5%

Long-term individual protection down 5.5%

Swiss Re releases Term and Health Watch

Cameron Roberts
clock 22 May 2024 • 2 min read
The Right DA Club adds Cirencester Friendly to panel

The Right DA Club adds Cirencester Friendly to panel

Offering access Cirencester’s income protection products

Jaskeet Briah
clock 22 May 2024 • 1 min read
Profile of an IP Customer: Age

Profile of an IP Customer: Age

A COVER, IPTF and Iress series

Vicky Churcher
clock 21 May 2024 • 4 min read