Claims: The good, the bad… and the ugly?

Protection Guru analysis

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 Claims: The good, the bad… and the ugly?

Adam Higgs assesses how claims handling processes differ between income protection providers

The point at which a client tragically needs to claim on a protection policy is the point at which this industry gets to show their worth. If we provide a good experience, the client or their family will forever be positive about the day they took out a protection plan and hopefully promote this to their friends and family. Provide a bad experience and you risk unravelling all the good work done by the industry and heightening the general publics' perception that insurers are evil and do not...

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