Claims: The good, the bad… and the ugly?

Protection Guru analysis

clock • 6 min read

Adam Higgs assesses how claims handling processes differ between income protection providers

The point at which a client tragically needs to claim on a protection policy is the point at which this industry gets to show their worth. If we provide a good experience, the client or their family will forever be positive about the day they took out a protection plan and hopefully promote this to their friends and family. Provide a bad experience and you risk unravelling all the good work done by the industry and heightening the general publics' perception that insurers are evil and do not want to pay claims. Register your free place at the COVER Claims Convention LifeSearch a...

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