Claims: The good, the bad… and the ugly?

The point at which a client tragically needs to claim on a protection policy is the point at which this industry gets to show their worth. If we provide a good experience, the client or their family will forever be positive about the day they took out a protection plan and hopefully promote this to their friends and family. Provide a bad experience and you risk unravelling all the good work done by the industry and heightening the general publics' perception that insurers are evil and do not...