claims process

Faster evidence. Clearer updates. Better support. Changes that could ease the bottleneck.

Average claim took 90 days to complete

“We can no longer walk away from this conversation”

Intention to speed up claims and underwriting

98% pay out rate

Signatories drop to seven due to claims turnaround times

“An opportunity not taken is an opportunity lost”

Loaded premiums are a concern

Customer lens has never been more important

“Inconsistent with specific sections of UK GDPR”