Provider, Scottish Widows, has partnered with insurance automation firm Sprout.ai to pilot the use of artificial intelligence (AI) in speeding up life insurance and critical illness claims and underwriting.
The pilot – which uses AI and natural language processing - will aim to reduce processing times and simplify complex medical documentation. It will also focus on assisting underwriters by summarising extensive medical files to enable faster decision-making, Scottish Widows said, with the partnership set to explore further enhancements to the claims process. Roi Amir, CEO, Sprout.ai, said: "The insurance industry is on the brink of a technological transformation, and AI is at the heart of it. By working with Scottish Widows, we have the opportunity to prove that automation isn't just a...
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