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claims handlers

Steve Casey: Different Strokes?
Steve Casey: Different Strokes?

Square Health's Steve Casey is living proof that CIC can be a vital lifeline for anyone who suffers a stroke. However, as he found out first hand, the experience of making a claim may differ from one provider to the next. Here's his story...

  • Critical Illness
  • 01 May 2018
ECJ: Claims handling should 'be subject to VAT'
ECJ: Claims handling should 'be subject to VAT'

Insurers and policyholders could face increased costs following a European Court of Justice decision that claims handling should not be exempt from VAT.

  • Insurer
  • 17 March 2016
CEGA announces management buy-out

CEGA, the medical assistance and claims handler, is to be bought out by management, led by Alistair Hardie, group chief executive of CEGA.

  • Individual Protection
  • 10 July 2015
Protection: Three priorities for the industry

Munich Re's Adrian Stevenson says the life insurance industry has three key issues to tackle if it is to truly grow the protection market.

  • Insurer
  • 24 March 2015
'Blue Monday' for claims assessors?

Munich Re's Mike Bolshaw discusses the issues around suicide exclusions built into life insurance policies.

  • Whole of Life
  • 27 January 2015
One fifth of claimants unhappy with insurers' communication skills

One fifth of insurance claimants consider their insurer has poor communication skills, according to research from EDM Group.

  • Regulation
  • 27 May 2014
Rogue claims management firms reined in by MoJ

The Ministry of Justice increased pressure on the claims management sector last year resulting in the removal of more than 200 licences from firms flouting the rules.

  • Regulation
  • 24 February 2014
Canada Life expands GIP Early Intervention service

Canada Life Group Insurance has expanded its Group Income Protection (GIP) Early Intervention Service (EIS) to cover over 320,000 additional employees.

  • Group Protection
  • 03 February 2014
BIBA to provide Claims Advocacy Service

The British Insurance Brokers' Association (BIBA) has appointed Flaxmans to provide a specialist Claims Advocacy Service to members.

  • Adviser / Broking
  • 28 January 2014
Friends Life simplifies group life death claims

Friends Life has simplified its Group Life claims process by removing the need to have sight of the original death certificate to verify Group Life claims.

  • Term Assurance
  • 27 November 2013
Two thirds want communications from Claims Management Companies banned

Consumers have admitted feeling ‘angry' and ‘powerless' due to frequent communications from Claims Management Companies and are calling for them to be banned; research has found.

  • Individual Protection
  • 25 November 2013
Barclays app simplifies claims payments

Barclays has launched a new feature within its mobile app, Barclays Pingit, giving businesses such as insurers the ability to pay individuals using their mobile phone numbers.

  • Insurer
  • 21 November 2013
Disability charities brand WCA test 'farcical'

Disability charities have slammed the government's Workplace Capability Assessments (WCA) as ‘farcical' as those with progressive conditions are being advised they could consider a return to work.

  • Regulation
  • 27 August 2013
Asking for claims honesty increases honesty

Asking insurance customers to be honest could cut nearly £100 million off the £1 billion a year cost of fraudulent claims.

  • Marketing
  • 29 July 2013
UK Insurers failing on big data capture and use

UK insurance companies are either failing to capitalise on the customer data they hold or adequately capture it in the first place.

  • Insurer
  • 23 July 2013
British IP must learn from Australian mistakes - Gen Re

The British income protection (IP) market should learn from some of the mistakes made by the Australian market in recent years, Gen Re has said.

  • Income Protection
  • 13 June 2013
FCA to change claims disclosure rules for consumers

The Financial Conduct Authority (FCA) is consulting on changing its rules for consumers disclosing personal information to insurers.

  • Insurer
  • 07 June 2013
Large claims driving up cost of employer health benefits

The cost of providing health-related benefits for companies in Europe, the Middle East and Africa (EMEA) soared by an average of 3.6% in 2012, new data from Mercer Marsh Benefits has revealed.

  • Employee Benefits
  • 03 June 2013
F&TRC: Claims stats cannot realistically be compared

Currently published claims statistics, adviser use of them and the need for standardisation are set to be important debating points at research company F&TRC's next Protection Forum event on 23 May.

  • Income Protection
  • 14 May 2013
FSA reviews insurance firms' use of claim fraud private investigators

The FSA is conducting a review into insurance firms' use of private investigators amid suspicions of poor practice.

  • Regulation
  • 12 March 2013
STIP sales close to stalling - provider

Short-term income protection sales are very close to stalling, a direct to consumer provider has reported.

  • MPPI
  • 22 February 2013
Product: Tiered cover linked to medical recovery launches

A cash plan provider has launched tiered cover linked to medical procedure recovery time.

  • Cashplans
  • 08 February 2013
Claims management companies rake in £7.4m mis-sold PPI profit

The Financial Services Compensation Scheme (FSCS) has paid out £136m in mis-sold PPI claims since 2008.

  • MPPI
  • 06 February 2013
Lifesearch and Gocompare.com form tie-in

LifeSearch and Gocompare.com have formed a business tie-in.

  • Adviser / Broking
  • 24 September 2012
12

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Johnny Timpson to leave Scottish Widows
Royal London adds 'innovative' Underwrite Later option
Royal London adds 'innovative' Underwrite Later option
Richard Kateley to retire from Legal & General
Richard Kateley to retire from Legal & General
Matthew Chapman: Seven things I want to see in 2021
Matthew Chapman: Seven things I want to see in 2021
Aviva set to continue working from home following pandemic
Aviva set to continue working from home following pandemic
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