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claims handlers

Scottish Widows partners with Sprout.ai

Insurer

Scottish Widows partners with Sprout.ai

Intention to speed up claims and underwriting

clock 23 May 2025 • 2 min read
The rise of declines

Critical Illness

The rise of declines

What the industry can learn from case studies

clock 24 January 2025 • 3 min read
Rise of AI-enabled fraud

Technology

Rise of AI-enabled fraud

Claims handler survey

clock 20 September 2024 • 2 min read
Six in 10 claims handlers want to develop technological skills

Individual Protection

Six in 10 claims handlers want to develop technological skills

Sprout.ai research shows

clock 22 April 2024 • 3 min read
Protection Should Never Become a 'Misery Business'

Adviser / Broking

Protection Should Never Become a 'Misery Business'

“Putting a name, face and voice to a claims story elevates it to an entirely new level”

clock 04 July 2023 • 3 min read

Critical Illness

Steve Casey: Different Strokes?

Square Health's Steve Casey is living proof that CIC can be a vital lifeline for anyone who suffers a stroke. However, as he found out first hand, the experience of making a claim may differ from one provider to the next. Here's his story...

clock 01 May 2018 • 6 min read

Insurer

ECJ: Claims handling should 'be subject to VAT'

Insurers and policyholders could face increased costs following a European Court of Justice decision that claims handling should not be exempt from VAT.

clock 17 March 2016 • 2 min read

Individual Protection

CEGA announces management buy-out

CEGA, the medical assistance and claims handler, is to be bought out by management, led by Alistair Hardie, group chief executive of CEGA.

clock 10 July 2015 •

Insurer

Protection: Three priorities for the industry

Munich Re's Adrian Stevenson says the life insurance industry has three key issues to tackle if it is to truly grow the protection market.

clock 24 March 2015 •

Whole of Life

'Blue Monday' for claims assessors?

Munich Re's Mike Bolshaw discusses the issues around suicide exclusions built into life insurance policies.

clock 27 January 2015 •
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