claims handlers

Consumers have admitted feeling ‘angry' and ‘powerless' due to frequent communications from Claims Management Companies and are calling for them to be banned; research has found.

Barclays has launched a new feature within its mobile app, Barclays Pingit, giving businesses such as insurers the ability to pay individuals using their mobile phone numbers.

Disability charities have slammed the government's Workplace Capability Assessments (WCA) as ‘farcical' as those with progressive conditions are being advised they could consider a return to work.

Asking insurance customers to be honest could cut nearly £100 million off the £1 billion a year cost of fraudulent claims.

UK insurance companies are either failing to capitalise on the customer data they hold or adequately capture it in the first place.

The British income protection (IP) market should learn from some of the mistakes made by the Australian market in recent years, Gen Re has said.

The Financial Conduct Authority (FCA) is consulting on changing its rules for consumers disclosing personal information to insurers.

The cost of providing health-related benefits for companies in Europe, the Middle East and Africa (EMEA) soared by an average of 3.6% in 2012, new data from Mercer Marsh Benefits has revealed.

Currently published claims statistics, adviser use of them and the need for standardisation are set to be important debating points at research company F&TRC's next Protection Forum event on 23 May.

The FSA is conducting a review into insurance firms' use of private investigators amid suspicions of poor practice.