claims handlers

One fifth of insurance claimants consider their insurer has poor communication skills, according to research from EDM Group.

The Ministry of Justice increased pressure on the claims management sector last year resulting in the removal of more than 200 licences from firms flouting the rules.

Canada Life Group Insurance has expanded its Group Income Protection (GIP) Early Intervention Service (EIS) to cover over 320,000 additional employees.

The British Insurance Brokers' Association (BIBA) has appointed Flaxmans to provide a specialist Claims Advocacy Service to members.

Friends Life has simplified its Group Life claims process by removing the need to have sight of the original death certificate to verify Group Life claims.

Consumers have admitted feeling ‘angry' and ‘powerless' due to frequent communications from Claims Management Companies and are calling for them to be banned; research has found.

Barclays has launched a new feature within its mobile app, Barclays Pingit, giving businesses such as insurers the ability to pay individuals using their mobile phone numbers.

Disability charities have slammed the government's Workplace Capability Assessments (WCA) as ‘farcical' as those with progressive conditions are being advised they could consider a return to work.

Asking insurance customers to be honest could cut nearly £100 million off the £1 billion a year cost of fraudulent claims.

UK insurance companies are either failing to capitalise on the customer data they hold or adequately capture it in the first place.