claims
Sprout.ai launches 'fraud-proof' claim settlement solution
'Claims are being lost during processing'
Tom Baigrie: Protection advisers should be involved in the claim
‘It would feel wrong to not be there when a customer needs help’
Aegon: Respiratory life claims double during H1 2020
Insurer paid 95% of life CI claims so far this year
'Jewel in the crown' Julie Hopkins to retire after 50 years
‘We will all miss that smile’
Aegon shines a light on declined protection claims
‘Spotlight on’ guides
Monica Garcia: How is Covid-19 likely to impact IP claims?
What to look out for
Aegon reports drop in CI claims
During lockdown
Aviva claims report shows impact of 'Project Teddy'
On individual families
Royal London pays 99.7% of 2019 claims
£575m in total
VitalityLife pays 99.5% of life claims
2019 claims and benefits statistics
Automated health claims platform rebrands as Sprout.ai
'Contextual AI'
LV= handles just under 500 coronavirus claims
More than 270 death claims
Holloway Friendly partners with HCB to speed up claims
Mutual now offering members a clinical review at the beginning of their claim journey
Cirencester Friendly to pilot HCB claims tele-triage service
To help customers during COVID-19
Average IP claimant 'just 34' - The Exeter
During 2019
LV= reveals 29% of IP claims for mental health
During 2019
Cirencester Friendly pays 95.7% of 2019 claims
Membership increased to over 42,000
Protection industry pays 98.3% of 2019 claims
The highest percentage on record
LV= pays out £2.5m for coronavirus
Nearly 300 claims
L&G paid £731m to individual protection claimants in 2019
97% of life claims
LV= pays 94% of individual protection claims in 2019
Totalling £100m
